Terms (Purchase Orders Accepted)

All ELBusa Flex Magnet orders must be paid in full at the time of order.
(Visa, Master Card & American Express accepted).

Returned Merchandise

Custom imprinted merchandise CANNOT be returned for credit.

NSF Checks

A $27.00 service fee will be charged on all checks returned due to non-sufficient funds.

Wire Transfer

A Fee of $10.00 will be charged.

Production & Shipping Time

Production time on CUSTOM merchandise begins on the date ELBusa. receives a signed customer proof (digital proofs sent in most cases). Production time excludes shipping time.

All order acknowledgements will show a scheduled ship date. Every effort will be made to meet this date. Some orders may be shipped before this date.

ELBusaFlexMagnets.com

Production time is 10-15 working days from artwork approval.

Rush Orders

ELBusa rush service please call for availability.

Packaging

Standard packaging included. Call for quote on special packaging. Any special packaging requirements must be confirmed in writing.

Shipping & Handling

Orders will be shipped via UPS ground F.O.B. Factory San Diego, CA. unless otherwise requested. We will bill shipping plus $3.00 per carton handling on all magnet orders. On a split shipment, there will be an additional $10.00 per location. Please submit a shipment list with zip codes. UPS requires a street address.

Alternate delivery is available upon request via UPS Next Day Air, 2nd Day Air, 3-Day Select, USPS, DHL or Federal Express. Certain areas may not be served by any of the express carriers.

PLEASE ALLOW AMPLE SHIPPING TIME TO YOUR DESTINATION. We cannot guarantee "carriers" delivery time and are not responsible for orders lost in transit.

Acknowledgements

Order requests will be acknowledged via written estimate e-mailed or faxed to our customers. If it is agreed upon, we request that you sign it and fax it back. Any changes made after acknowledgement in the order may incur additional cost and production delays.

No graphics work will be done unless billing information has been obtained.

Cancellation Charges

Work completed up to the cancellation of the order will be charged.

Prices & Minimums

All prices are subject to change without notice per our price sheet. See pricing for Minimums.

Artwork For questions about artwork submissions Click Here.

Complete computer file supplied on disk or e-mailed to our specifications. Refer to templates on website. A $30.00 minimum setup fee will apply for artwork that needs to be created, scanned or requires a color change. All graphic fees are based on a $60.00 per hour rate calculated in actual time taken to prepare artwork. WE RESERVE THE RIGHT TO DETERMINE WHAT IS CAMERA READY ARTWORK.

Match Print Proof

A $150.00 fee for a Match Print Proof is required to guarantee exact colors. Depending on your expectations Blues seem to have the most variance in color when printed.

Logo Creation Policy

The initial setup fee for creation of original artwork or logos entitles the client to one copy of the final logo in jpeg or pdf format for private use by the client. A high-resolution, print-ready copy of the artwork can be supplies to the client on a disk for private use for an additional fee of $20.00.

Union Label

Please call for availability.

Telephone Orders

Large orders or orders requiring many changes must be mailed, e-mailed or faxed to reduce the possibility of errors. ELBusa WILL NOT BE RESPONSIBLE FOR ERRORS ON TELEPHONE ORDERS! Quotes given over the phone are subject to change after viewing artwork.

Return Policies

CONCERNING CUSTOM OR IMPRINTED GOODS AND SERVICES: For any defective material or items, we will promptly reprint or remanufacture any error on our part at no cost to you.

NOTE: If you have signed or emailed us an ART APPROVAL for your order and the item is printed or manufactured with an error, ELBusa Creations is not liable for any refund or exchange of goods or services. Please contact your ELBusa Creations representative before shipping us back your merchandise, as we may decide you to keep your damaged magnets rather than pay for the return shipping.

Overruns/Underruns

While we try to make every effort to ship exact quantities ordered a 5% overrun or underrun will be considered complete on Magnet orders.

Copyright Laws

The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

Reorders

Orders are held for two years from the original invoice date. When reordering, please specify company name, invoice date & invoice # to assist us in locating the original order.